DELIVERY AND ACCEPTANCE

Delivery charges for your location are in the checkout section of our website.  Please contact us regarding freight & delivery costs to locations outside of Australia

Accessories items sent by Australia post takes the standard Australia post shipping times.  All in-stock furniture items please allow 1-2 weeks. 

All made-to-order items take 8-12 weeks from confirmation of your order for products to be manufactured and delivered.  This may differ depending on quantity, custom design request or location.

We will contact you when the items arrive and will arrange to schedule a delivery window between 9am and 5pm Monday - Friday. [If you wish to defer the delivery date we will be happy to make arrangements. Extra charges apply if you wish to defer delivery by more than 7 days after the scheduled delivery date.]

We will confirm timeframe on the day of delivery. If the delivery team is unable to reach you an additional charge will be applied to rearrange the schedule and deliver on a different day.

If our delivery team is unable to enter your premises or if there is nobody to accept the delivery, an additional delivery fee will be charged if it is necessary for us to return at a later time or date.

If delivery is not possible due to access limitations (lifts, staircases, doorways etc.), you may not cancel your order and no refund will be made.

Melbourne/Sydney/Brisbane- The delivery cost includes unpacking and assembly of the product. Our delivery team will unpack and assemble the product at your premises, and you (or your representative) must inspect the product at that time and confirm your acceptance. If you do not accept the condition of the products due to damage, you must notify our delivery team immediately. Please refer to “Returns and Refunds” below.

Perth/Adelaide/Darwin/Hobart/Regional Australia- Once received, If you do not accept the condition of the products due to damage, you must email info@reddie.co with photographs of the damage within 48 hours. Any damage after this period will not be refunded. Please refer to “Returns and Refunds” below.