OUR ONLINE STORE
Our online store is powered by Shopify and our customers are bound by Shopify’s Terms of Service, which may be amended from time to time. By entering our online store you agree to be bound by Shopify’s Terms of Service as in effect each time you enter our store.
REDDIE will not be responsible if our online store is not available for any reason at any time.
OUR TERMS OF SALE
You can return your product within 14 days once received. Items must be returned in existing condition, shipping charges will be paid by the customer to return the product to our warehouse.
Items excluded in the 14 days return period.
-Sale, Warehouse Sale and Clearance Items
-Bulk or Commercial Orders.
-Items requesting further customisation from our website.
When your order is confirmed by REDDIE, these Terms of Sale will constitute our agreement to manufacture and deliver the products to you in accordance with your specified design. Please confirm that you understand and agree to be bound by these Terms of Sale.
Please check the dimensions of the products you wish to order to ensure they will fit within your space and there are no access limitations that could cause problems for delivery (eg lifts, staircases, doorways, etc.). No refunds will be allowed if the products cannot be delivered due to their size or lack of access for delivery, and extra delivery charges may apply.
As each product is individually made by our craftsmen according to your design, items may not look exactly the same as in our catalogue/website. REDDIE aims to represent the items on our website as accurately as possible with a 3D image. However every computer screen is different and colour tones on individual computer screens may vary, so we cannot guarantee that the colours of our products will exactly match the colours you see on your screen. Therefore please use website images as a guide only as material and finish colours/tones may vary slightly (refer to RAL codes for powder-coat options). Timber and stone/marble grains will vary per piece and images are also to be used as a guide only.
There may be size variances and imperfections as each item is handcrafted and not mass produced. Please allow up to 1cm tolerance with all our pieces.
PAYMENT AND CONFIRMATION
Full payment can be made online for your order, for items over $1000 please contact us if you would prefer to pay a 50% deposit with the remaining paid the week prior to delivery. We will confirm your order to your designated email address within 24 hours and provide an anticipated delivery timeframe.
If we are unable to satisfy your order for any reason we will advise you within 7 days after you place your order. If that happens, your order will be cancelled and your payment will be refunded in full.
You can cancel your order after it has been made within 48 hours.
We may only cancel your order if we notify you within  days that we cannot satisfy your order. After we have confirmed your order, we may only cancel it if a Force Majeure event occurs. Please refer to Force Majeure below.
DELIVERY AND ACCEPTANCE
Delivery charges for Australian locations are in the checkout section of our website. Please contact us regarding freight & delivery costs to locations outside of Australia
It typically takes 8-12 weeks from confirmation of your order for our products to be manufactured and delivered (for non in-stock items). This may differ depending on quantity, custom design request or location. Please note delays may occur and delivery time frames are estimates and cannot be guaranteed.
We will contact you when the items arrive and will arrange to schedule a delivery window between 9am and 5pm Monday - Friday. [If you wish to defer the delivery date we will be happy to make arrangements. Extra charges apply if you wish to defer delivery by more than 7 days after the scheduled delivery date.]
We will confirm timeframe on the day of delivery. If the delivery team is unable to reach you an additional charge will be applied to rearrange the schedule and deliver on a different day.
If our delivery team is unable to enter your premises or if there is nobody to accept the delivery, an additional delivery fee will be charged if it is necessary for us to return at a later time or date.
If delivery is not possible due to access limitations (lifts, staircases, doorways etc.), you may not cancel your order and no refund will be made. It is the customer's responsibility to check access and ensure the items will fit and can be delivered. If you're unsure please contact us to review any access concerns or packing dimensions. In certain metro locations a Reddie representative may be able to visit the site to review access (additional surcharge applies, tbc).
The delivery cost includes unpacking and assembly of the product. Our delivery team will unpack and assemble the product at your premises, and you (or your representative) must inspect the product at that time and confirm your acceptance. If you do not accept the condition of the products due to damage, you must notify our delivery team immediately and email firstname.lastname@example.org with photographs of the damage within 24 hours. Any damage after this period will not be refunded. Please refer to “Returns and Refunds” below.
RETURNS AND REFUNDS
If you are unhappy with your purchase you can return your product within 14 days (Australian orders only). The product must be returned in the exact same new condition, unused and in its original packaging. The customer is responsible for all return shipping costs. Contra agreements cannot be returned or refunded.
Any products that are further customised from what is offered on our site, we can not offer a return or refund, as it is custom made to your specifications, however we can repair or replace if damaged or faulty upon arrival. Damages do not include any imperfections that result from the hand-crafted nature of our production
*If your products can not fit into your premises we can not offer a return or refund. Please check that your product has clear access into your premises.
*There may be size variances and imperfections as each item is handcrafted and not mass produced. Please allow up to 1cm tolerance with all our pieces.
We offer a 3 year structural warranty. This excludes any general wear and tear and misuse or improper use of the products. Please ensure you read our materials section on how to care for your product. Any natural characteristics of the material, such as timber cracking due to temperature change, will also void the warranty, as this a natural characteristic of solid wood.
No warranty is provided for cane/rattan seating, sling leather seating/backrest, custom stitching/details/upholstery or prototypes. For heavy duty commercial environments (ie hospitality), we recommend synthetic woven cane which we can provide (instead of natural).
Please view our materials section for more information on material characteristics and care - https://reddie.co/pages/materials
If you are unable to accept the delivery when at your premises at the approved time, you will be charged a fee to return the product and redeliver to your home.
To return your product please email email@example.com, and we will provide you with the return address. You will be responsible for returning the product and for all shipping costs. We can certainly arrange the pick up for you, and the pick up costs will be deducted from your refund. With more costly items, we suggest you use a traceable service.
Once a product is accepted by you or your representative at delivery, the item is non-refundable and non-returnable for any damaged caused since approval at delivery. All wear and tear and damage is not the responsibility of REDDIE following acceptance.
If a product is damaged upon arrival, you (or your representative) must notify the delivery team immediately and we will work with you to have the product repaired or replaced if unrepairable. Once the item is accepted on delivery, the item is non-refundable and non-returnable and any damage following acceptance will be void. Customers must email photographic evidence of the damage within 24 hours to firstname.lastname@example.org.
REDDIE will not be in breach of its obligations to you if its performance is prevented or delayed by any one or more of the following events or circumstances (each, a “Force Majeure Event”): fire, flood, earthquake, tsunami, lightning strike, storm, hurricane, typhoon or other extreme weather conditions, epidemic/pandemic, famine or other natural calamity, act of war (whether declared or undeclared), invasion, act of terrorism, blockade, embargo, riot, public disorder, insurrection, rebellion, civil commotion, sabotage, strike, lockout, work stoppage, labor dispute or other industrial action. If a Force Majeure Event occurs, we will consult with you regarding an appropriate resolution to the problem, which may include a delay or extension of the delivery schedule or cancellation of your order and refund of your payment.
EXCLUSION OF WARRANTIES
NO WARRANTY, EXPRESS OR IMPLIED, IS GIVEN BY REDDIE WITH RESPECT TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY PRODUCTS MANUFACTURED, SOLD OR DELIVERED BY REDDIE TO YOU.
GOVERNING LAW AND DISPUTE RESOLUTION
These terms will be governed by and interpreted in accordance with the laws of New South Wales, Australia and you irrevocably submit to the non exclusive jurisdiction of the Courts of New South Wales, Australia. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.
If you access the website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. REDDIE makes no representations that the content of the website complies with the laws of any country outside Australia.
Get in touch with us either in store or over the phone.
Weekdays: 10am – 5pm
Saturdays: 10am – 4pm
410 Crown Street
NSW 2010 Australia